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Return and Refund Policy

At Loyal Wyvern LLC, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

Return Eligibility:

Timeframe: You have 30 days from the date of purchase to initiate a return.

Condition: Items must be in their original condition, unused, and with all tags and packaging intact to qualify for a return.

Restocking Fee:

A $100 restocking fee will be applied to all returned items. This fee will be deducted from your refund.

Non-Returnable Items:

Certain items are non-returnable, including gift cards, personalized products, and any sale or clearance merchandise.

Return Process:

Contact Us: Begin your return by contacting our customer service team at steven@loyalwyvern.com. Provide your name and details of the item(s) you wish to return.

Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.

Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds:

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment, less the $100 restocking fee.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for a different one, please contact us.

If you have any questions about our return policy, please contact us at steven@loyalwyvern.com. We appreciate your business and are committed to providing you with the best possible service.